Terugbetalingsbeleid

Return & Refund Policy

 

Thank you for shopping at Fenzi swim.

If you are not entirely satisfied with your purchase, we're here to help.
 

Returns

 

You have 15 calendar days to return an item from the date you received it. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused, clean and in the same condition that you received it in. We advise trying on the item with underwear or a panty liner. Your item must be in the original packaging.
 
The return address can be found inside the order packaging. Here noted if not :


Fenzi swim 
Aubadestraat 38
6544ZD Nijmegen 
The Netherlands

If you want to change the product for a different size you will get the product sended to you as soon as the returning order has been received by us. 

If product has been received damaged please get in contact with us, so that we can evaluate if the product was already damaged or has been damaged by third parties.
 
 
 Refunds
 
 
Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item.
 
If your return is approved, we will initiate a refund to you in the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If after a few days you still haven't received your refund check with your bank first. It may take time for your refund to be officially posted. If you have done all of this but has still not received your refund please contact us.

 

Sale items (if applicable)

 

Only regular priced items can be returned and refunded. 
 

 
Shipping
 
 
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non­refundable.
 
When you receive a refund, the amount you paid for the products will be refunded.
 
 
 
 
Contact Us
 
 
If you have any questions on how to return your item to us, contact us. 

info@fenziswim.com

Or get in touch with us through our live chat
 
 
Thanks for shopping at Fenzi swim.
 
 
If you are not entirely satisfied with your purchase, we're here to help.